Policies
Cancelations
In an effort to remain timely with our patient flow and allow for optimal client access, we have implemented the following cancellation policy:
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All clients are required to pay a $25 deposit at the time of booking an appointment (excluding follow-ups and free consultations) the deposit will be credited to the services rendered, in the event of a no show or cancellation less than 24 hours the deposit will NOT be refunded.
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Appointment times are reserved especially for you. Please be mindful of this if you are unable to keep your appointment. Providing us with a 24 business hour notice will help make this appointment available to another patient.
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In the event that you no-show or cancel at least 24 business hours prior to your scheduled appointment you will incur a charge of $25 the first time.
You will be reminded of this at the time of scheduling.
We understand that unplanned issues can come up and you may need to cancel an appointment. Unfortunately, it has been our experience that most of the time un-kept appointments are not due to emergencies. We have experienced an increase in patients not keeping their scheduled appointments are not calling to cancel. As a courtesy, we confirm appointments via text message or phone call the day prior to scheduled appointments. If we have a cancellation on the schedule, we like to offer the time slot to a client on our waiting list, or who is calling for a same day appointment. Without notice of cancellation we are unable to do this. When a patient does not show up for a schedule appointment, another patient loses the opportunity to be seen.
Thank you for being a valued client and for your understanding and cooperation in regards to this policy.
Late Arrival
We suggest arriving 5-10 minutes prior to your appointment time to allow time to complete paperwork or answer questions about your service you may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if that ever occurs, so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time.
Refund Policy
At ACS Pro Med Spa we work with each client to discuss treatment objectives and review likely outcomes, benefits and risks associated with each treatment. We offer individual treatment as well as significantly discounted treatment package options so each client may choose the approach that is best suited for their needs and budget.
Once services are purchased they WILL NOT BE REFUNDED, however, to ensure our clients always receive the best experience at ACS Pro Med Spa unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at ACS Pro Med Spa.
For Skin Care Products, all sales are final, however, should you have a skin reaction to one of the products, it can be returned for a full refund within 7 days of purchase.
All injectable treatment sales (such as, but not limited to BOTOX, dermal fillers, laser treatments, facials, lash services, or chemical peels) are final; refunds or credits cannot be offered once treatment is completed.
We will be honest in all our dealings with you. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict results and therefore payments made for services are for treatments to be performed -- not for a specific result. However, we always strive to achieve the absolute best result that we can for you.
Thank you for allowing us to serve you!
Scheduling your appointment is your acceptance of these policies.